Refunds & Returns Policy

We take immense pride in the quality, craftsmanship, and scientific precision of our premium alternative wellness products. Because our items are perishable, temperature-sensitive confections and dietary supplements, our return and refund policies are structured to balance customer satisfaction with strict health, safety, and regulatory compliance standards.

Please read the following guidelines carefully before completing your purchase.

1. Damaged or Defective Items (Our Guarantee)

If your order arrives damaged, defective, or compromised due to transit, we will fully replace your items or issue a store credit at no additional cost to you.

What Qualifies for a Replacement or Refund:

  • Severe Melting: While we ship all products in specialized thermal-shielding wrap and include defensive insulation during warmer months, extreme global heatwaves can occasionally cause melting. If your chocolate bar arrives completely melted and structurally deformed, it qualifies for a replacement.

  • Compromised Seals: If the internal, airtight vacuum sealing or protective foil of your product is torn, punctured, or open upon delivery, please do not consume it.

  • Incorrect Orders: If our fulfillment team accidentally ships you the wrong flavor, product type, or quantity, we will swiftly correct the error.

How to File a Claim:

To initiate a transit damage claim, you must contact our dedicated support team within 48 hours of the delivery timestamp indicated by your tracking number.

  1. Email your order number and a brief description of the issue to our support channel.

  2. You must attach clear, high-resolution photographs of the damaged product, the interior packaging layers, and the exterior shipping box with the shipping label fully visible.

Note: Minor cosmetic imperfections, such as slight chocolate scuffing, superficial bruising, or hairline fractures along the geometric scoring lines that do not impact weight or potency, do not qualify as structural damage.

2. Cancellation Policy

Because we utilize automated fulfillment channels to route shipments as quickly as possible to our primary markets in the United States (USA) and our international hubs—including the United Kingdom (UK), Canada, and the Netherlands—the window for order cancellations is incredibly brief.

  • Before Dispatch: You may request an order cancellation or shipping address modification within 2 hours of placing your order. If your request is received within this window, we will cancel your order and issue a full refund back to your original payment method.

  • After Dispatch: Once an order has been securely packaged, assigned a carrier tracking number, or handed off to our logistics partners, it cannot be canceled, intercepted, or modified under any circumstances.

3. Non-Returnable Items & Safety Guardrails

Due to safety regulations, product integrity standards, and the consumable nature of functional mushroom extracts, we cannot accept physical returns of food items or opened supplements under any circumstances.

We do not accept returns or issue refunds for:

  • Change of Mind: We do not offer refunds if you simply change your mind, decide you no longer want the product after it has shipped, or prefer a different flavor profile.

  • Varying Individual Effects: Psychoactive and functional mushroom products interact uniquely with your personal brain chemistry, weight, tolerance, and metabolic rate. Because subjective experiences vary naturally from person to person, we do not issue refunds based on individual performance, lack of perceived effects, or personal lifestyle dissatisfaction.

  • Medication Interference: As highlighted in our Dosage Guide, prescription medications like SSRIs or SNRIs can significantly blunt or neutralize the active compounds in our products. We do not offer refunds if our products fail to produce results due to pharmaceutical interference.

4. Shipping and Delivery Issues

Incorrect Addresses

It is the sole responsibility of the customer to ensure that all shipping information is entered accurately at checkout. We are unable to issue refunds or free replacements for packages that are lost, delayed, or misdelivered due to typing errors, missing apartment numbers, or invalid postal codes entered by the buyer.

Customs Seizures & Regional Compliance

We manage highly discreet, secure international shipping channels to the UK, Canada, and the Netherlands. While our clearance rates are exceptionally high due to our proprietary stealth packaging methods, international regulatory environments remain highly fluid.

  • If a package is permanently lost or stopped at an international customs checkpoint, we will review the tracking logs. If the tracking explicitly confirms that the parcel has been seized, we will offer a one-time reshipment at a discounted rate or provide a partial store credit.

  • We do not issue cash or credit card refunds for international packages that fail to deliver due to local regulatory actions or customs enforcement within your specific jurisdiction.

5. Refund Processing Times

Once a refund or store credit is officially approved by our support team, it will be processed immediately.

  • Store Credits / Digital Coupons: Issued instantly via email and can be applied to any future purchase at checkout.

  • Credit Card Refunds: Will be credited back to the exact payment method used during your initial checkout. Please allow 5 to 10 business days for the transaction to securely clear and reflect on your banking statement, depending on your financial institution’s processing speeds.

  • Cryptocurrency Refunds: Approved digital asset refunds will be issued based on the exact USD fiat value at the time of the initial transaction, paid out to your designated wallet address minus any applicable network gas fees.